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SELLER RULES

Hey seller! 👋🏾

We’re so happy you’re here. Kloset Klub is built to be quick, simple, and supportive. These rules are here to keep things clear, fair, and safe for everyone.

Follow them to make the most out of your selling journey.

YOUR RESPONSIBILITIES

  • Only list genuine items in the condition you describe.

  • Give buyers accurate info: size, colour, condition (New, Like New, or Used).

  • Upload clear photos or short videos of the actual item.

  • Keep your stock up to date, if it’s sold on another platform, take it down.

WHAT YOU CAN'T SELL

To keep buyers happy and safe, some things aren’t allowed:

  • Fakes, counterfeits, or replicas

  • Unsafe or very damaged items

  • Used underwear (bras, panties)

  • Children’s clothing

  • Torn, stained, or dirty pieces

  • Non-fashion stuff (make-up, electronics, home goods)

We only allow clothing, footwear, bags, and fashion accessories.

PRICING & FEES

  • Kloset Klub charges a 25% commission on every successful order. If your item doesn’t sell, you don’t pay anything.

  • This 25% helps us keep the platform safe, visible, and reliable. It covers:

    • Safe transactions with SafePay

    • Marketing and promotions to attract buyers to your listings

    • Customer support to help with orders and returns

    • Platform improvements so selling stays fast, simple, and secure

ORDERS & PAYMENTS

  • When a buyer places an order, you’ll get a notification in your app to accept or decline. Only decline if you have a real reason.

  • If you don’t respond within 2 days, the order is cancelled. The buyer is refunded, and the item is removed from your store. This counts as a cancellation.

  • Once you accept, you have 2 working days to ship using your chosen Pudo method.

  • After delivery, the buyer has 48 hours to confirm they got their order. If they don’t, the system will confirm it for them.

  • Once confirmed, the buyer has 24 hours to request a return if there’s a problem.

  • If no return is logged, the order closes as successful and the money is released into your wallet.

  • SafePay handles all payouts. You can use your wallet to shop on Kloset Klub or withdraw to your bank.

  • Bank withdrawals take 3–4 working days to reflect.

RETURNS

We want returns to be fair for everyone:

  • If it’s your mistake (wrong item sent, item arrives damaged, item not as described) → you cover the return shipping.

  • If it’s the buyer’s choice (change of mind, but correct item sent) → you can decline the return. If you agree, the buyer covers return shipping.

  • Buyers must request a return within 48 hours of delivery and upload proof (photos/videos).

  • You have 24 hours to accept or reject. If no reply, it’s auto-declined.

  • If accepted, buyers must ship within 2 days and upload tracking.

Once you receive the item, confirm the condition so refunds can be processed within 5–7 business days.

CANCELLATIONS

We highly discourage cancelling or declining orders because it harms buyer trust and damages the shopping experience. Sellers should only list items they can deliver.

  • Sellers may accept or decline an order. If they decline, they must provide a valid reason.

  • If a seller declines more than five orders during the lifetime of their store, their store will be permanently banned from the platform.

  • Once an order is accepted, it cannot be cancelled.

  • If a seller must cancel after accepting an order, they must message the buyer with a valid reason and notify us by care@klosetklub.com or via WhatsApp

Cancelled items are permanently removed and cannot be relisted.

COMMUNICATION & CONDUCT

  • Be kind, clear, and quick when chatting with buyers.

  • No spam, off-app deals, or rude behaviour.

  • Any fraud or repeated issues will result in suspension.

REVIEWS

  • After orders close, both you and the buyer can leave reviews within 7 days.

  • If only one review is left, it will be published automatically after the window closes.

UPDATES & NOTIFICATIONS

  • Keep notifications on so you don’t miss new orders or updates.

  • We’ll update these terms occasionally, and by continuing to sell, you agree to the latest version.

That’s it!

Simple, fair, and designed to help you succeed.

Thanks for being part of the Klub 💖

START SELLING