HELP CENTER

Kloset Klub is built for trust, safety, and speed. We provide the tools and systems that keep shopping and selling transparent and secure, while you enjoy fashion resale with peace of mind.

FROM WISI-OI TO KLOSET KLUB

On the 6th of October 2025, WISI-Oi officially moved to Kloset Klub. If you’re wondering what happened, why we moved, or what it means for you as a seller, here’s everything you need to know 👇

WHY DID WE MOVE TO KLOSET KLUB?

WISI-Oi wasn’t fast enough or built to scale, and didn’t give our community the tools they needed.

We listened to your feedback and created Kloset Klub from the ground up: faster uploads, video listings, safer payments, seller dashboards, and affordable Pudo shipping.

It’s designed to give sellers the tools to sell more, quicker, and safer.

WHAT HAPPENED TO MY WISI-OI ACCOUNT?

Your WISI-Oi account, unsold listings, and followers were automatically moved to Kloset Klub.

You just need to activate your account with a reset link we sent to your email.

WHAT HAPPENED TO MY LISTINGS?

All unsold listings were transferred to Drafts on Kloset Klub. You need to review and publish them before they go live.

🚨 If your store had no active listings, it wasn’t moved. You can start a new store on Kloset Klub anytime.

WHAT ABOUT PENDING SALES?

If you had a pending sale during the move, you were asked to fulfill it as normal.

Payouts were processed as usual, and your active listings were then migrated to Kloset Klub.

WHAT’S NEW ON KLOSET KLUB?

Here’s what you now get:

Sell with video so buyers see the real fit and style
Upload items faster and keep your closet fresh
Get paid safely, with quick payouts through your wallet
Track sales and earnings in your seller dashboard
Ship easily with Pudo lockers or door-to-door
Build trust with seller ratings and reviews

HOW DO I START SELLING ON KLOSET KLUB?

Check your email for the reset password link (use your WISI-Oi email)
Log in and complete your profile with a photo, bio, and phone number
Add your Pudo shipping preference
Re-enter your bank details for payouts
Review and publish your Draft listings

NEED HELP?

If you still have questions, email us at care@klosetklub.com or message us on socials.

✨ Your closet is ready on Kloset Klub. Reset, update, publish, and start selling faster!

START SELLING NOW

BUYERS

HOW DOES KLOSET KLUB WORK?

Shop pre-loved fashion from trusted sellers.
Pay safely with SafePay (powered by TradeSafe), money is only released when you confirm you’re happy.
All communication, shipping, and returns MUST happen in-app to keep you fully protected.

HOW DOES SHIPPING WORK?

Choose delivery to a Pudo locker or directly to your door.
Pudo has 1200+ lockers across South Africa, pick one near you at checkout.
Each seller has their own shipping rate & delivery time because they ship from different parts of the country.

HOW LONG DOES SHIPPING TAKE?

Sellers must ship within 2 business days of accepting an order.
Delivery times depend on the seller’s location. You’ll see estimated dates at checkout and in your order details.
Kloset Klub lets you shop from multiple sellers in one basket. Each order has its own shipping fee and delivery time.
Example:
- Buy 1 or many items from Seller A → 1 shipping fee.
- Buy from Seller A and Seller B → 2 shipping fees and 2 separate delivery times.
- A jacket from Seller A (Johannesburg) might take 2–3 days, while shoes from Seller B (Cape Town) might take 4–5 days.

HOW DO RETURNS WORK?

Once your order is delivered, you have 48 hours to click “I have received my order.”
If there’s an issue, you have 24 hrs to tap “Return Order”, select the reason, and upload photos or a short video.
If no action is taken, the order closes and payment is released to the seller.
Refunds are processed by SafePay once the return is complete.
All returns are done in-app only and must be shipped via Pudo locker-to-locker. This protects both buyers and sellers.

WHEN CAN I RETURN AN ITEM?

You can return an item if:

It’s not as described (wrong size label, major flaws not shown, or counterfeit).
The seller cancelled your order.
You didn’t receive your order within the delivery timeframe.

What if I've changed my mind?

If the correct item was delivered and you simply change your mind, this does not qualify as a reason for return.
Sellers are not required to accept change of mind returns.
If a seller chooses to allow it, the buyer must cover both the return & resend shipping via Pudo locker-to-locker.
To request, first click “Order Received” in your app. The “Return Order” button will then appear for 48 hours.
Select “Other” as the reason, upload 1–3 photos or a short video, and submit.
The seller will be notified and has 3 days to respond.

STEPS TO RETURN AN ITEM

First click *“Order Received” in your app to confirm delivery.
After that, the “Return Order” button will appear for 24 hours.
Select the reason for the return.
Upload at least 1–3 photos or a short video of the item.
Submit → the seller is notified and must respond within 3 days.
Sellers are not required to accept change of mind returns if the correct item was delivered.
If the seller agrees, the buyer is responsible for return shipping via Pudo locker-to-locker.

WHO PAYS FOR RETURN SHIPPING?

Seller pays if the item is wrong, damaged, or not as described.
Buyer pays if it’s a change of mind (only if the seller agrees).
All returns use Pudo locker-to-locker for tracking.

SELLERS

HOW MUCH DOES IT COST TO SELL?

Listing is free.
We charge 25% on every successful order.
This covers safe & secure payments, marketing to attract buyers, customer support, and ongoing platform improvements.

WHAT DO I DO WHEN I GET AN ORDER?

You’ll get a notification in your app when a buyer places an order.
Open the order and choose to accept or decline. Only decline if you have a valid reason.
Once you accept, you have 2 working days to ship the item using your chosen Pudo method.
Always make sure your items are clean, washed, ironed, and smelling fresh so they’re ready to ship quickly.
Never send out dirty items. If there are any defects, you must communicate them clearly to the buyer before shipping.
Pack your item neatly. Even if you’re not using a box, aim for a special touch, like wrapping it beautifully or adding a handwritten note. These small details create a great unwrapping experience for the buyer.
Upload your tracking details in-app so the buyer can follow their parcel.
Once the order is delivered, the buyer has 48 hours to confirm receipt. After that, they have another 24 hours to request a return if there’s a problem.
If no return is requested, the order is closed as successful and your payment is released to your wallet.

If you don’t accept or decline an order within 2 days:

The system will automatically cancel it.
The buyer’s money will be released back to their original payment method and will reflect in 4–7 working days.
The item will be automatically deleted from your store to avoid disappointing the next buyer.
This will count as an order cancellation. Remember, you only have 5 cancellations in your store’s lifetime before your store is permanently banned from Kloset Klub.

HOW DO PAYMENTS WORK?

When a buyer checks out, you’ll get a notification to accept or decline the order.
Once you accept, you have 2 working days to ship the order using your selected Pudo method.
When the order is delivered, the buyer has 48 hours to click “Order Received” in their app.
If the buyer does not confirm, the system will automatically mark the order as delivered after 48 hours.
Once an order is marked as delivered, the buyer has another 24 hours to request a return.
If no return is requested, the order is closed as successful and the funds are released to your wallet (minus the 25% commission).
If the buyer requests a return, they must provide a reason and photo or video proof. The return process then begins.
All refunds are handled safely through SafePay (powered by TradeSafe), ensuring both buyer and seller are protected.

HOW DOES THE WALLET WORK?

All payments from your sales are paid into your Kloset Klub wallet.
You can withdraw to your linked bank account at any time. Withdrawals take 3–4 working days (Monday - Friday) to reflect.
You can also shop directly using your wallet balance; there is no need to move money out first.
Want to add funds? You can top up your wallet using a card or any of the payment methods we have for quicker, easier shopping.

CAN I CANCEL ORDERS?

Declining or cancelling orders breaks buyer trust and should be avoided.
Keep track of your stock and delete unavailable items immediately to prevent disappointed buyers.
You can decline an order with a valid reason, but if you decline more than 5 times in the lifetime of your store, your store will be permanently banned.
Once you accept an order, it cannot be cancelled.

WHAT ITEMS ARE NOT ALLOWED?

Counterfeits, replicas, or very damaged items.
Used underwear, children’s clothing, or non-fashion items.
Only fashion: clothing, footwear, bags, and accessories.

HOW DO YOU MONITOR QUALITY?

Buyers leave reviews on every order, rating quality, accuracy, and service.
Your ratings affect how often your items appear and your store’s visibility.
Sellers who offer the best service and quality build trust, attract repeat buyers, and grow faster.

TIPS TO SELL BETTER

The more people see your listings, the faster you sell. Share your items on social media and WhatsApp groups because people buy quicker from people they already know.
Tag @klosetklubZA when you post, we’ll reshare and help boost your reach.
Use clear photos or short videos that show fit, fabric, and condition.
Write honest, detailed descriptions with size, style, and any flaws.
Reply quickly to buyers to build trust.
Price fairly and keep your stock updated.

RETURNS & ORDER ISSUES

EASY RETURNS PROCESS

All returns must be opened in the app for safety and tracking.
Buyers have 48 hours after delivery to confirm receipt, then another 24 hours to request a return.
To return: click “Return Order”, choose a reason, upload photos or a short video, and submit.
Sellers have 24 hours to respond. If no reply, the request is declined automatically.
If approved, the buyer ships back within 3 days using Pudo locker-to-locker and uploads tracking.
Once the item is received:
- Accepted → refund is processed to the buyer.
- Rejected → seller must provide proof, and the case is reviewed by support.
If the seller does not respond within 48 hours after the return is marked delivered, the system auto-confirms the return and refund.

EXCHANGES

We don’t currently offer direct exchanges.
If you’d like a different item, request a return first and wait for your refund.
Once your refund is processed, you can place a new order for the item you prefer.

DISPUTES

Most issues can be sorted quickly between the buyer and seller through the in-app chat.
If no agreement is reached, escalate to our support team at care@klosetklub.com or via WhatsApp.
Our team reviews the evidence from the app and makes a fair decision.