PRIVACY POLICY

KLOSET KLUB PRIVACY POLICY

Effective Date: 2 JUNE 2026

Updated: 2 JUNE 2026

Important notice: This Privacy Policy explains how Kloset Klub collects, uses, stores, shares and protects your personal information when you use our website, app, marketplace, Kloset Cleanout service, Managed Klosets service, AI-assisted listing tools, payment services, delivery services, customer support channels or any other Kloset Klub service.

By using Kloset Klub, you confirm that you have read, understood and accepted this Privacy Policy.

If you do not agree with this Privacy Policy, you must not use Kloset Klub.

1. WHO WE ARE AND HOW TO CONTACT US

1.1 Kloset Klub is operated by Four Times Three SA (Pty) Ltd, registration number [INSERT COMPANY REGISTRATION NUMBER].

1.2 Our registered address is:

32 Kloof Street
Gardens
Cape Town
8001
South Africa

1.3 You can contact us at [email protected].

1.4 You can contact us on WhatsApp at 071 555 2563.

1.5 Our website is https://www.klosetklub.com.

1.6 References to Kloset Klub, we, us or our include Four Times Three SA (Pty) Ltd, trading as Kloset Klub, and any authorised persons who operate the Kloset Klub platform on our behalf.

2. WHAT THIS PRIVACY POLICY COVERS

2.1 This Privacy Policy applies to your access to and use of Kloset Klub, including our website, app, marketplace, services, features, tools, communications and customer support channels.

2.2 This Privacy Policy applies whether you use Kloset Klub as:

A buyer
A self-service seller
A Managed Kloset seller
A Kloset Cleanout seller
A browser or visitor
A user of our AI-assisted listing tools
A user of our payment, delivery or support services
A person who interacts with our emails, adverts, social media pages, campaigns, forms or events

2.3 This Privacy Policy applies to personal information processed through:

Account creation
User profiles
Listings
Product photos and videos
Buyer and seller chats
Orders
Payments
Escrow and payouts
Refunds and returns
Kloset Cleanout
Managed Klosets
AI-assisted listing tools
Customer support
Marketing emails
WhatsApp messages
SMS messages
Push notifications
Cookies, pixels and analytics tools

3. SOUTH AFRICAN PRIVACY LAW

3.1 We process personal information in line with the Protection of Personal Information Act 4 of 2013, known as POPIA, and other applicable South African laws.

3.2 Personal information means information that can identify you directly or indirectly.

3.3 This may include your name, contact details, account details, payment details, delivery details, location information, online identifiers, messages, images, videos, transaction records and other information linked to you.

3.4 We aim to process personal information lawfully, fairly, responsibly and only where we have a valid reason to do so.

4. PERSONAL INFORMATION WE COLLECT

4.1 We may collect different types of personal information depending on how you use Kloset Klub.

4.2 We may collect personal information directly from you, automatically through your use of the platform, or from third-party service providers where needed to provide our services.

5. ACCOUNT INFORMATION

5.1 When you create or use a Kloset Klub account, we may collect:

First name and surname
Email address
Phone number
Username or profile name
Password or login details
Profile photo
Age or date of birth
Gender, if you choose to provide it
Social media handles, if you choose to add them
Seller profile information
Buyer profile information
Account preferences
Verification status
Communication preferences

5.2 If you are a seller, you may be required to provide banking or payout details so that seller payouts can be processed.

5.3 Banking and payout details are processed by our payment and escrow provider, TradeSafe, or any replacement payment provider we may use from time to time.

5.4 Kloset Klub does not directly store, edit, change or delete your full banking details where those details are held by TradeSafe or another payment provider.

5.5 If you need to update, correct or remove banking or payout details held by TradeSafe or another payment provider, you may need to do so through that provider’s secure system, or follow the process provided by Kloset Klub or the payment provider.

5.6 We may still receive and process limited payout-related information where necessary to operate the marketplace, including:

Seller payout status
Wallet balance
Transaction history
Payment references
Payout confirmation
Refund status
Commission records
Seller fee records
Accounting and reconciliation records

6. CONTACT, COLLECTION AND DELIVERY INFORMATION

6.1 To process orders, collections, returns and deliveries, we may collect:

Physical address
Collection address
Delivery address
Locker or drop-off location
City, suburb and province
Delivery instructions
Contact number
Courier tracking information
Return address
Collection or delivery communication history

7. SELLER INFORMATION

7.1 If you sell on Kloset Klub, we may collect:

Seller profile details
Store name
Listings
Product images
Product videos
Product descriptions
Product prices
Product condition details
Product categories, sizes, colours and brands
Seller ratings or reviews
Seller activity
Seller order history
Seller payout details
Seller wallet information
Seller bank account details
Seller support messages
Seller dispute records
Seller return records
Seller performance data

8. BUYER INFORMATION

8.1 If you buy on Kloset Klub, we may collect:

Buyer profile details
Wishlist activity
Likes
Follows
Viewed listings
Buyer order history
Payment status
Delivery status
Return requests
Refund requests
Buyer protection information
Buyer support messages
Buyer dispute records
Buyer reviews or ratings
Chat or order messages

9. KLOSET CLEANOUT AND MANAGED KLOSETS INFORMATION

9.1 If you use Kloset Cleanout or Managed Klosets, we may collect and process additional information, including:

Your name and contact details
Your collection address
Your preferred collection times
Your communication history with us
Information about the items you provide to us
Photos and videos of your items
Brand, size, condition, category, colour and pricing information
Notes about item acceptance, rejection, condition or resale potential
Listing information created by Kloset Klub
Sales records linked to your items
Payout records
Commission records
Courier and dispatch records
Return and refund records
Dispute records
Service notes relating to your managed closet

9.2 We use this information to operate Kloset Cleanout and Managed Klosets, including:

Collection
Item assessment
Curation
Photography
Listing creation
Listing management
Buyer communication
Order processing
Dispatch
Returns
Refunds
Seller payouts
Commission calculation
Service reporting
Customer support

10. AI LISTING GENERATOR AND AI-ASSISTED TOOLS

10.1 Kloset Klub may offer AI-assisted tools to help sellers create or improve listings.

10.2 These tools may help with:

Listing titles
Product descriptions
Category suggestions
Brand, size, colour or condition wording
Pricing guidance
Product tags
Search-friendly listing copy
Seller support content

10.3 When you use these tools, we may process information such as:

Product images
Product videos
Product descriptions
Brand information
Size information
Colour information
Condition information
Category information
Seller notes
Listing performance data
User prompts or instructions given to the AI tool

10.4 You must not upload personal, sensitive, confidential or third-party information into an AI listing tool unless you have the right to do so.

10.5 AI-generated content may not always be accurate.

10.6 Sellers are responsible for reviewing and approving listing content before publishing it.

10.7 You must make sure your listing is honest, accurate and not misleading.

11. MARKETPLACE MESSAGES AND CHATS

11.1 Kloset Klub may process messages sent through the platform, including:

Buyer and seller chats
Listing chats
Order chats
Support messages
Return messages
Dispute messages
Evidence submitted through chats or support channels

11.2 We may access, review, store and process these messages where needed to:

Provide customer support
Help resolve disputes
Investigate fraud, abuse or suspicious activity
Enforce our Terms of Use
Manage refunds, returns and payouts
Protect users and the platform
Comply with legal obligations

12. PAYMENT, ESCROW AND PAYOUT INFORMATION

12.1 When you buy or sell through Kloset Klub, we may process payment-related information, including:

Order value
Item price
Buyer protection fees
Platform fees
Seller commission
Payment status
Payment method
Escrow status
Seller payout status
Refund status
Wallet balance
Transaction history
Bank account or payout details processed through TradeSafe or another payment provide
Payment reference numbers
Fraud or risk indicators

12.2 We use payment and payout information to:

Process transactions
Manage escrow
Release seller payouts
Calculate fees
Process refunds
Prevent fraud
Reconcile accounts
Comply with legal, tax and accounting obligations

12.3 Kloset Klub does not intentionally store full card numbers where payment is processed by a third-party payment provider.

13. TECHNICAL, DEVICE AND USAGE INFORMATION

13.1 When you use Kloset Klub, we may automatically collect technical information, including:

IP address
Device type
Browser type
Operating system
App version
Device identifiers
Pages viewed
Listings viewed
Search activity
Click activity
Referral source
Session information
Location information based on IP address or device settings
Date and time of visits
Error logs
Security logs
Cookie and tracking information

13.2 We use this information to:

Operate the platform
Improve user experience
Measure performance
Prevent fraud
Understand user behaviour
Improve our services
Protect the platform

14. MARKETING AND CAMPAIGN INFORMATION

14.1 If you interact with our marketing, campaigns, adverts, emails, WhatsApp messages, SMS messages or push notifications, we may collect:

Email engagement
Link clicks
Campaign source
Signup source
Lead form responses
Marketing preferences
Unsubscribe status
Push notification preferences
WhatsApp or SMS opt-in status
Ad engagement
Retargeting and conversion data

14.2 We use this information to send relevant communication, measure campaign performance and improve our marketing.

15. HOW WE COLLECT PERSONAL INFORMATION

15.1 We may collect personal information directly from you when you:

Create an account
Complete a form
Upload a listing
Upload images or videos
Use AI listing tools
Buy or sell an item
Use Kloset Cleanout or Managed Klosets
Send a message
Contact support
Subscribe to communication
Enter a campaign or giveaway
Submit feedback
Use our website or app

15.2 We may also collect personal information automatically through:

Cookies
Tracking tools
Analytics tools
Pixels
App tools
Similar technologies

15.3 We may receive information from third parties where needed to provide our services.

15.4 These third parties may include:

Payment providers
Escrow providers
Courier partners
Technology providers
Marketing tools
Analytics tools
Fraud prevention tools
Support tools
AI service providers

16. WHY WE USE YOUR PERSONAL INFORMATION

16.1 We may use your personal information to:

Create and manage your account
Operate the Kloset Klub marketplace
Allow buyers and sellers to transact
Create, manage and display listings
Provide Kloset Cleanout and Managed Klosets services
Use AI-assisted listing tools
Process payments
Manage escrow and seller payouts
Arrange delivery, collection and returns
Provide buyer protection
Handle refunds and disputes
Communicate with you about orders
Send service updates
Send marketing communication where allowed
Improve the website, app and marketplace experience
Personalise content and recommendations
Prevent fraud, misuse and illegal activity
Monitor platform safety
Enforce our Terms of Use
Comply with legal, tax and accounting obligations
Keep business and transaction records
Respond to legal requests or regulatory obligations

17. LEGAL BASIS FOR PROCESSING

17.1 We process personal information where one or more of the following applies:

You have given consent
Processing is necessary to provide our services to you
Processing is necessary to perform a contract with you
Processing is necessary to comply with the law
Processing protects a legitimate interest of Kloset Klub, a user or another party
Processing is necessary for fraud prevention, safety, dispute resolution or platform protection
Processing is allowed under POPIA or another applicable law

17.2 Where we rely on consent, you may withdraw your consent where the law allows.

17.3 Withdrawal of consent may affect whether we can provide certain services to you.

18. MARKETING COMMUNICATION

18.1 We may send you marketing communication by email, SMS, WhatsApp, push notification or other electronic channels where allowed by law.

18.2 Marketing communication may include:

Product updates
Seller education
Buyer campaigns
Kloset Cleanout updates
Managed Klosets updates
Promotions
New feature announcements
Community events
Marketplace recommendations
Cart, browse or transaction reminders
Relevant platform content

18.3 We may send transactional or service messages even if you opt out of marketing.

18.4 These may include:

Order updates
Payment updates
Delivery updates
Return updates
Payout updates
Account notices
Security notices
Support messages

18.5 You can opt out of marketing communication by using the unsubscribe link in our emails, changing your notification settings where available, replying with an opt-out instruction where supported, or contacting us at [email protected].

19. COOKIES, PIXELS AND TRACKING TECHNOLOGIES

19.1 Kloset Klub uses cookies, pixels, analytics tools and similar technologies.

19.2 These may be used to:

Keep you logged in
Remember your preferences
Improve website and app performance
Understand how users use Kloset Klub
Measure traffic and conversion
Improve listings, search and recommendations
Run and measure advertising campaigns
Retarget users with relevant adverts
Track email and campaign performance
Detect fraud or security issues

19.3 Cookies and tracking technologies may include:

Essential cookies
Session cookies
Preference cookies
Analytics cookies
Advertising cookies
Retargeting pixels
Email tracking pixels
App tracking technologies
Device identifiers

19.4 You can usually manage cookies through your browser or device settings.

19.5 If you disable certain cookies, parts of Kloset Klub may not work properly.

20. THIRD-PARTY SERVICE PROVIDERS

20.1 Kloset Klub works with third-party service providers to operate our business and provide our services.

20.2 These may include:

Marketplace technology providers
Website and app hosting providers
Payment providers
Escrow providers
Buy now pay later providers
Courier and logistics partners
Locker and drop-off partners
CRM and email tools
SMS and WhatsApp communication tools
Push notification tools
Analytics tools
Advertising platforms
Customer support tools
Fraud prevention tools
AI service providers
Cloud storage providers
Accountants, bookkeepers and tax advisors
Legal advisors
Contractors, consultants and operational partners

20.3 We only share personal information where reasonably necessary for the purpose of providing, improving, protecting or legally operating Kloset Klub.

20.4 We do not sell your personal information.

21. PAYMENT, DELIVERY AND OPERATIONAL PARTNERS

21.1 To complete transactions, we may share relevant personal information with payment, escrow, delivery and operational partners.

21.2 This may include:

Buyer name and contact details
Seller name and contact details
Delivery address
Collection address
Locker or drop-off details
Order details
Payment status
Refund status
Payout status
Courier tracking information
Return information
Dispute information where necessary

21.3 These partners may process your information under their own privacy policies where they act as independent responsible parties, or under Kloset Klub’s instructions where they act as service providers.

21.4 You should review the privacy policies of payment, delivery and other third-party platforms that you use through Kloset Klub.

22. AI SERVICE PROVIDERS

22.1 Where we use AI-assisted tools, we may share limited listing-related information with AI service providers or technology providers.

22.2 This may include:

Item photos
Item videos
Item descriptions
Product attributes
Seller prompts
Listing information

22.3 We use AI tools to support:

Listing creation
Categorisation
Search
Moderation
Support
Marketplace improvements

22.4 We will take reasonable steps to limit unnecessary personal information sent to AI service providers.

22.5 Do not submit sensitive personal information, confidential information, identity documents, private addresses, bank information or third-party personal information into AI listing tools unless specifically requested by Kloset Klub and legally required for that purpose.

23. USER-GENERATED CONTENT

23.1 If you upload or publish content on Kloset Klub, that content may be visible to other users or the public.

23.2 This may include:

Product photos
Product videos
Listing descriptions
Seller profile information
Store name
Reviews
Ratings
Comments or other public content

23.3 You are responsible for making sure that the content you upload does not include personal information you do not want to share publicly.

23.4 You must not upload content that infringes another person’s privacy, intellectual property or legal rights.

24. REVIEWS, RATINGS AND TRUST SIGNALS

24.1 Kloset Klub may display reviews, ratings, verification signals, seller activity, order-related trust indicators or other trust signals to help users make informed decisions.

24.2 These may include:

Seller reviews
Buyer reviews
Ratings
Account verification indicators
Seller response behaviour
Listing activity
Order history signals
Platform safety indicators

24.3 We use this information to build trust, improve safety, support marketplace quality and protect users.

25. FRAUD, SAFETY AND PLATFORM PROTECTION

25.1 We may process personal information to prevent, detect and investigate:

Fraud
Fake listings
Counterfeit items
Misrepresentation
Payment abuse
Refund abuse
Courier abuse
Harassment
Spam
Platform misuse
Suspicious activity
Breaches of our Terms of Use
Illegal activity

25.2 This may include reviewing:

Account activity
Transaction history
Messages
Listings
Support records
Delivery records
Payment records
Other relevant information

26. CROSS-BORDER PROCESSING

26.1 Some of our technology providers, cloud providers, payment providers, marketing tools, analytics tools, AI providers or support providers may process or store personal information outside South Africa.

26.2 Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that it is protected in line with POPIA and applicable data protection laws.

26.3 By using Kloset Klub, you understand that your information may be processed in countries outside South Africa where our service providers operate.

27. HOW LONG WE KEEP PERSONAL INFORMATION

27.1 We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

27.2 This may include keeping information to:

Provide services to you
Maintain your account
Complete transactions
Process payments and payouts
Manage returns and refunds
Resolve disputes
Prevent fraud
Keep accounting and tax records
Comply with legal obligations
Enforce our Terms of Use
Protect Kloset Klub, users and third parties

27.3 We may keep certain records after your account is closed where required or allowed by law.

27.4 When personal information is no longer needed, we will take reasonable steps to delete, destroy, de-identify or securely archive it.

28. SECURITY

28.1 We take reasonable technical and organisational steps to protect personal information against loss, misuse, unauthorised access, unauthorised disclosure, alteration or destruction.

28.2 These steps may include:

Access controls
Password protection
Secure systems
Limited internal access
Confidentiality obligations
Service provider controls
Security monitoring
Staff and contractor access restrictions
Data backup and recovery processes

28.3 No online platform can guarantee 100% security.

28.4 You are responsible for keeping your login details secure and for notifying us if you suspect unauthorised access to your account.

29. CHILDREN AND USERS UNDER 18

29.1 Kloset Klub is not intended for users under the age of 18.

29.2 If you are under 18, you may not use Kloset Klub without the involvement and permission of a parent or legal guardian, where legally allowed.

29.3 We do not knowingly collect personal information from children without appropriate consent.

29.4 If we become aware that a child has provided personal information without the required consent, we may delete the information or suspend the account.

30. YOUR RIGHTS

30.1 Subject to applicable law, you may have the right to:

Ask what personal information we hold about you
Request access to your personal information
Ask us to correct or update inaccurate personal information
Ask us to delete personal information where legally allowed
Object to certain processing
Withdraw consent where processing is based on consent
Opt out of direct marketing
Lodge a complaint with the Information Regulator

30.2 To exercise your rights, contact us at [email protected].

30.3 We may need to verify your identity before responding to certain requests.

31. INFORMATION REGULATOR

31.1 If you believe your personal information has been processed unlawfully or that your privacy rights have been violated, you have the right to lodge a complaint with the Information Regulator of South Africa.

31.2 You can contact the Information Regulator at:

Website: https://inforegulator.org.za

POPIA complaints email: [email protected]

General email: [email protected]

Telephone: +27 (0)10 023 5207

32. THIRD-PARTY WEBSITES AND PLATFORMS

32.1 Kloset Klub may link to third-party websites, apps, payment platforms, social media platforms, courier platforms, scheduling tools or other external services.

32.2 These third-party services are not controlled by Kloset Klub.

32.3 If you use a third-party service, that service may process your personal information under its own privacy policy and terms.

32.4 Kloset Klub is not responsible for the privacy practices, security standards or content of third-party websites or platforms.

33. ELECTRONIC COMMUNICATIONS

33.1 By using Kloset Klub, you agree that we may communicate with you electronically.

33.2 This may include communication by:

Email
WhatsApp
SMS
Push notification
In-app message
Platform message
Website notice

33.3 Electronic communication may include:

Service messages
Legal notices
Order updates
Payment updates
Payout updates
Delivery updates
Return updates
Account notices
Support messages
Marketing messages where allowed

34. ELECTRONIC COMMUNICATIONS AND TRANSACTIONS ACT INFORMATION

34.1 Kloset Klub provides certain information in line with the Electronic Communications and Transactions Act 25 of 2002.

Platform name: Kloset Klub

Website: https://www.klosetklub.com

Email: [email protected]

WhatsApp: 071 555 2563

Address for service: 32 Kloof Street, Gardens, Cape Town, Western Cape, 8001, South Africa

Legal entity: Four Times Three SA (Pty) Ltd

Registration number: 2018/348019/07

34.2 Kloset Klub’s full marketplace terms, return rules, refund rules, delivery terms, payment terms and seller terms are available in our applicable policies on the Kloset Klub platform, including:

35. CHANGES TO THIS PRIVACY POLICY

35.1 We may update this Privacy Policy from time to time.

35.2 If we make material changes, we may notify you through the website, app, email or another appropriate channel.

35.3 The latest version of this Privacy Policy will apply whenever you use Kloset Klub.

35.4 You should review this Privacy Policy regularly to make sure you understand how we process personal information.

36. CONTACT US

36.1 If you have questions about this Privacy Policy or how we process personal information, contact us at:

Email: [email protected]

WhatsApp: 071 555 2563

Website: https://www.klosetklub.com

Address: 32 Kloof Street, Gardens, Cape Town, Western Cape, 8001, South Africa